Ana Paula - Author
06/02/2020 13:37
Payment campaigns? Here is all you need to know
Insiders,
Those who have been part of our community for some time now have probably noticed that we’ve been running quite a lot more payment campaigns lately – these are what we call those campaigns that require a deposit.
As exciting as this is for us - well, campaigns are always exciting! - we’ve been facing some issues regarding these campaigns: we’ve realised that some Insiders still have doubts about how they work exactly, why they exist, how the processes run, etc…
So, it’s time to solve this! We’ve decided to publish this post with a great deal of info about payment campaigns, and then open the blog for your questions in case you want to ask them
Without further ado, let’s start this special blogpost!
Why do I have to pay for this campaign, The Insiders?
For some campaigns we have to include a deposit guarantee due to the price of the products and the number of Insiders participating in the campaign – that’s the main reason. But, as you should know by now, this deposit will be refunded in the event of the Insider opting not to keep the device.
The intention here is to give you all the chance to try a top-quality product, and to review it – which remains our primary goal. And if you so wish, you can then decide after the campaign that you really like the product and want to keep it, having paid a better price for it (which is almost always 50% of the retailer’s price) . Well, looks like a good deal!
Where can I get all the information about these campaigns?
You can find all information needed on the campaign info page: what the content of the pack is, what we expect from you during the campaign, the required deposit, the T&C, and further info. NOTE: in all our payment campaigns’ Entry Surveys you’ll find a first template containing ALL information you should consider before applying to the campaign. Please, make sure to always read this template carefully.
This first come first served selection process: why do you have it?
Over the years, we’ve learned that not everyone that we pre-select for these payment campaigns ends up putting down the deposit. Sometimes people forget to pay, sometimes they decide against the campaign, or sometimes they might simply give up – it could be for any number of reasons. What we do know is that this delay impacts our process, as it then takes us a little longer to get the right people in.
We’ve learned this the difficult way, but what this ‘trial-and-error’ has taught us is that the best way to deal with this is as follows: we pre-select the number of people we require for the campaign, and add a small but significant buffer on. This way we ensure we have our selected group quickly, a smooth selection process, and a timely start for the campaign with no delays.
When trying to put down the deposit I got a ‘system overload’ message. What does it mean?
We have a quality process to guarantee that we don’t receive more payments than spots available for the campaign. This is why some of you see this system overload message on the screen.
End Survey, why is it so important?
End surveys are always important, but even more so with payment campaigns. Released at the end of the campaign, this is the only way you have where you can let us know if you are either keeping or returning your product. We cannot accept any other method of requesting to keep/return the products (e.g. email, social media message, phone call).
Ultimately, this means that if you want to return your device but haven’t informed us via the end survey within its deadline, we will take it officially that you want to keep your device and won’t be sending it back.
Great, and if I decide to keep the product, do I have to pay anything else for it?
No, not at all! Nothing extra will be charged, we will simply retain the money you’ve put down as the deposit at the beginning of the campaign.
What happens if I want to return my product during the campaign?
The products can only be returned at the end of the campaign – so ALWAYS be sure to be able to put this money aside for a while before applying for the campaign. We cannot refund Insiders until the campaign is over, as this would compromise our processes. The only exception is for products that have been proven to be damaged or lost before reaching you. In this case we would arrange for them to be collected (if damaged) and refund you during the campaign.
Also remember: by putting down the deposit and then giving up on the campaign afterwards, you are also taking someone else’s place in it.
Ok, and when do I get my refund then, if all is running smoothly in the campaign?
All refunds are processed approximately 2 weeks after the End Survey is closed. That’s the time we need to receive all the devices, check them and, then, process the refunds.
One last note here from our side: ONLY apply to payment campaigns when you are quite sure that you’ll put down the deposit for it, and again - always read all the communication shared on the Entry Survey carefully.
Do you have any questions or comments? Then use the blog space below to talk to us!
Best wishes,
The Insiders team
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